Job Description

Should be able to handle the written communication with the student/teacher
Responsible for Customer Satisfaction during the entire conversation
Responsible for building relationships with the students and teachers to ensure end-to-end resolution is provided at one go
Voice / Chat will be accountable for Real-Time resolution
An email will be responsible for the adequately documented resolution
Should be open to work in rotational shifts
Skill Required:

Minimum of 1 year’s experience within a contact centre environment.
Experience in customer services with customers/clients.
Strong Operations background in any of these industries – Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.
Excellent communication skills (verbal & written)
LoB Specific experience will be an advantage (Email/Chat/Voice)
Technical Qualification will be added advantage

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Skills

Customer Relations ,

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Qualifications

• Any Degree