Job Description

A Service Advisor is a professional who assists customers at a car dealership to understand their car’s maintenance or repair options and answers customer questions before they are scheduled with a Technician.

Responsibilities:
•Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
•Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
•Manage and oversee the dealership’s workflow and schedule
•Call customers to advise them about service changes or car pick-up times
•Maintain positive customer relationships to ensure repeat business

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Skills

Service Advisors ,

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Qualifications

• Any Degree