Job Description

Duties & Responsibilities
• Ensure all targets are achieved asper plan.
• Ability to motivate and lead a team.
• Ensure all customers are kept happy and have a pleasant ‘in-dealership’ experience.
• Improve SSI, RDI or any other customer satisfaction related scores.
• Able to coach and mentor subordinates.
• Create a conducive atmosphere for working at the dealership.
• Ensure all processes are adhered to.
• Regularly meet customers and take informal feedback.
• Mystery shops and understands competitor activity.
• Must be able to analyze dealership SSI scores and take corrective actions.
• Responsible for inventory management and training and development.
• Liase with manufacturer with respect to Vehicle Ordering, Finance, Schemes, activities etc.
• Liase with financial institutions, insurance, RTO & allied businesses.

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Skills

Team Building & Leadership , Negotiating Skill , Automobile Sales ,

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Qualifications

• Any Degree