Job Description

We are seeking a dedicated and results-driven Telecaller to join our team. As a Telecaller, your primary responsibility will be to contact potential and existing customers via telephone to promote products or services, generate leads, and provide customer support. You will play a key role in building positive relationships with customers and contributing to the company’s growth by improving sales and ensuring customer satisfaction.

Key Responsibilities:

Outbound Calls: Make outbound calls to potential customers to introduce products/services and generate interest.

Lead Generation: Engage prospects, identify their needs, and qualify leads for the sales team.

Customer Inquiries: Answer customer questions, address concerns, and provide information on products or services.

Sales Conversion: Convert inquiries into sales by following up with leads and persuading customers to make purchases.

Database Management: Update customer information in the database and maintain detailed records of calls and sales progress.

Customer Feedback: Collect customer feedback and provide it to the relevant departments for service improvement.

Target Achievement: Meet daily, weekly, and monthly call and sales targets set by management.

Team Collaboration: Work closely with the sales and marketing teams to execute promotional campaigns and strategies.


Skills & Qualifications:

Communication Skills: Excellent verbal communication skills in [insert languages]. Clear and persuasive speaking ability.

Interpersonal Skills: Strong interpersonal and listening skills to build rapport with customers.

Sales Acumen: Basic understanding of sales processes, with the ability to identify customer needs and pitch products effectively.

Computer Literacy: Proficiency in using computers, CRM systems, and telephony equipment.

Persistence: High level of motivation, with the ability to handle rejections and remain resilient.

Organizational Skills: Strong time-management and record-keeping abilities.
Language: Malayalam,English and Hindi

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Skills

Administration , Front Office , Data Entry , Telemarketing , Office Administration , Customer Service , Customer Relations , MS Office , Telecalling , Administrative Clerk ,

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Qualifications

• Hospital Administration
• Computer Science / Information Technology
• Typewriting/Shorthand/Stenography/Secretarial Practice
• Computer Application
• X Std SSLC (Secondary)